OUR POLICY

Return Policy

All merchandise must have a return authorization number from A & L Technology and a return authorization number must be on the shipping label. Authorization must be requested within 5 days of the invoice date. Returns will not be accepted for credit after 15 days.

All merchandise must be returned in original cartons with packing intact. Merchandise will be inspected upon return and credit will be issued for merchandise that can be resold as new only. A return pick-up fee of $50.00 or freight to and from the delivery site will be charged.

A 30%  restocking fee will be charged on all authorized returns unless merchandise is return because of manufacturer’s defect or our error.

Set up merchandise signed for in good condition is non-refundable.

Special Orders and Special Order Returns

Special orders for non-stock items require a written or faxed purchase order. A 30% deposit will be required before special orders can be processed. Once placed, special order may be cancelled only if we are able to cancel with the manufacturer and written cancellation must be sent: verbal cancellations will not be accepted. Special orders may not be returned.

Damaged Merchandise

Common carrier shipments should be inspected thoroughly upon arrival and any damages noted on the signed freight bill. If merchandise is received damaged, do not transport carton to new location until inspected by the common carrier, contact your freight carrier and summers office furniture. The original carton must be kept in all cases of damage if there is concealed damaged, keep the carton and call the truck line immediately for an inspection report. For UPS shipments contact your local ups office for an inspection report. Do not return the merchandise yourself: require ups to return the merchandise to us.

Your Personal Information

A & L Technology is the sole owner of the information collected  on this site. We will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement.

Refusing Delivery

Once an order has shipped, it cannot be cancelled. In addition any of the events below will be handled as returns and will fall under our standard return policy, where round trip shipping costs will be deducted from your refund.

Order Confirmation

You will receive an “order confirmation” email within 24 hours of placing your order. The email confirmation will list all items in your order and serve as your invoice.

If you do not receive your order confirmation after 24 hours, please click here to contact us. Be sure to include your email address and order number. We will send a new confirmation to you.

Our Satisfaction Guarantee

Everything listed on our site is brand-new, in its original packaging and provided with a full manufacturers warranty. Please be aware that if you are purchasing a product that has “Free Shipping” our actual shipping charges with be deducted form your return refund. Please note that certain items are not returnable.